INFO DISCLOSURE is a customer responsibility.
Without disclosure, systems are understood to have a pre-existing failure and are the personal property and liability of customers requesting service.
WHAT TO INCLUDE IN YOUR MESSAGE
1. State what you are experiencing
Explain what you are trying to achieve and your obstacle.
2. State what you expect
Explain how it should be working.
3. List the system details
A. Computer / Mobile Tablet / Smart Phone
B. Function (use)
C. Primary user (you / other)
D. Make / Model / Serial Number
E. Operating System / Software being used
What to expect back (If Urgent, text "CR-URGENT" to the number above)
After your email is received we will return a Computer RESCUE ticket number. We will re-iterate your request and ask for any clarification needed.
We look forward to serving you.
South Carolina Contact(s)
New York Contact(s)